Shipping Policy

Thank you for choosing LieyuDive! Below is important information regarding order processing and delivery. Please read it carefully before placing your order.

 

Order Confirmation

Upon placing an order, you will receive an order confirmation via email. This confirmation serves as an acknowledgment that we have received your order. A notification email containing a tracking number will be sent to you once the order is shipped.

 

Order Processing

It takes 1-2 business days for us to process your order and prepare it for shipment. Please note that this processing time is in addition to the time it takes for the actual delivery.

 

Shipping Area and Cost

 

United States:

• Free Delivery: We offer free standard delivery for orders in the United States.  
• Delivery Time: Most orders within the United States will be delivered within 5-7 business days and dispatched from our U.S. warehouse. Please note: Delivery delays may occur for orders placed during major promotions, national holidays, or force majeure events (such as natural disasters or extreme weather).

 

Europe:

• Free Delivery: We offer free standard delivery to select European countries, including but not limited to United Kindom, Germany, France, Italy, Spain, Netherlands, Poland, Ireland, Belgium and Sweden. If you're unsure whether we offer free shipping to your country, please feel free to contact us anytime.
• Delivery Time: Most orders will be delivered within 6-9 business days and dispatched from our Europe warehouse. Please note: Delivery delays may occur for orders placed during major promotions, national holidays, or force majeure events (such as natural disasters or extreme weather).

 

Other Countries:

• Shipping Fee: Currently we do not offer free shipping for customers in other countries, such as Canada and Australia. Shipping fee will be calculated based on the weight of the product. Due to the large differences in freight and tariffs, please contact us at lieyudiveofficial@gmail.com. We will provide you with a quotation.
• Delivery Time: Items will be shipped from our China warehouse and are typically delivered within 10-15 business days. Note: Delivery times are based on the expected range, and the actual delivery time may vary depending on your location and unforeseen circumstances with the carrier. We will inform you of any delivery delays or issues caused by force majeure events.

Address Change and Order Cancellation

If you need to change your delivery address or cancel your order, please contact us via email within 12 hours. After this time, we may have already shipped the order, and we will not be able to modify the delivery address or cancel the order. We recommend carefully confirming your address and order details before placing an order.

If the cancellation request is received after 12 hours and the item have not yet been shipped (please note: sometimes there may be a delay in tracking numbers, but the package has already been sent, in which case the order cannot be canceled), we will charge a fee of 10%-15% depending on the specific situation. This fee covers order processing and warehouse preparation costs. If the item has been marked as shipped or actually shipped, it cannot be canceled. If you must cancel, you will need to contact us for a return after the package arrives locally, and you will be responsible for all costs incurred in shipping and returning the package (freight, tariffs, or any other fees).